Add lightbox <http://forums.otterhub.org/viewtopic.php?f=60&t=16302>
Or change attachments to display inline within OTRS SysConfig Edit Config Settings in Framework -> Core::Web AttachmentDownloadType Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment) . On Thu, Mar 7, 2013 at 5:34 AM, Ralf Hildebrandt < ralf.hildebra...@charite.de> wrote: > Users tend to send us screenshots of the error messages they're seeing. > > OTRS displays the attachments as links, once an agent clicks on the > link, the file is being downloaded. Only then the agent can use a > image viewer to look at the file. > > Is there any way of configuring OTRS in a way that allows displaying > the images in a separate tab/browser window? > > -- > Ralf Hildebrandt Charite Universitätsmedizin Berlin > ralf.hildebra...@charite.de Campus Benjamin Franklin > http://www.charite.de Hindenburgdamm 30, 12203 Berlin > Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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