Hi Ugo It's a known issue: http://bugs.otrs.org/show_bug.cgi?id=6333
-- Mike On Tue, Mar 5, 2013 at 5:15 PM, Ugo Bellavance <u...@lubik.ca> wrote: > Hi, > > I have a problem with merged tickets (http://thread.gmane.org/** > gmane.comp.otrs.user/35440/<http://thread.gmane.org/gmane.comp.otrs.user/35440/> > ). > > I didn't have much time to investigate the issue until today and I fount > interesting log entries. > > I found out that it had to do with the fact that I renamed the default > "Merged" state. When I rename it back to "Merged", I don't get any errors, > but when I use another name for it (Fusionné, french translation), I get > the errors below. Also, when renamed, the status of the child object > remains "Waiting for agent", while when not renamed, the status of the > child object is "Merged". > > I think that I may have the same problem with the "pending auto close" > status. I don't have time to test right now and it is not something that > we use a lot, but the last time I tested I think it happen something > similar (ticket not close, error in the logs). > > For now I'll just change back the name of my merged status, but I'd be > glad if the problem could be fixed. I'm running 3.0.13. > > Here is the error when we close the parent of a merged ticket when the > merge status is not "Merged" > > ERROR: OTRS-CGI-36 Perl: 5.8.8 OS: linux Time: Tue Mar 5 11:03:44 2013 > > Message: State 'merged' not found! > > Traceback (27197): > Module: Kernel::System::State::**StateGet (v1.48.2.1) Line: 246 > Module: Kernel::System::Ticket::**TicketStateSet (v1.488.2.21) Line: > 5564 > Module: Kernel::System::Ticket::**StateSet (v1.488.2.21) Line: 8489 > Module: Kernel::System::Ticket::**TicketMerge (v1.488.2.21) Line: 7179 > Module: Kernel::Modules::**AgentTicketMerge::Run (v1.53) Line: 219 > Module: Kernel::System::Web::**InterfaceAgent::Run (v1.58.2.3) Line: > 862 > Module: > ModPerl::ROOT::ModPerl::**Registry::opt_otrs_bin_cgi_**2dbin_index_2epl::handler > (unknown version) Line: 46 > Module: (eval) (v1.89.2.1) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 > Module: ModPerl::RegistryCooker::**default_handler (v1.89.2.1) Line: > 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > [Tue Mar 5 11:03:44 2013] -e: Use of uninitialized value in concatenation > (.) or string at /opt/otrs//Kernel/System/Log.**pm line 161. > ERROR: OTRS-CGI-36 Perl: 5.8.8 OS: linux Time: Tue Mar 5 11:03:44 2013 > > Message: Need StateID or State! > > Traceback (27197): > Module: Kernel::System::Ticket::**TicketStateSet (v1.488.2.21) Line: > 5573 > Module: Kernel::System::Ticket::**StateSet (v1.488.2.21) Line: 8489 > Module: Kernel::System::Ticket::**TicketMerge (v1.488.2.21) Line: 7179 > Module: Kernel::Modules::**AgentTicketMerge::Run (v1.53) Line: 219 > Module: Kernel::System::Web::**InterfaceAgent::Run (v1.58.2.3) Line: > 862 > Module: > ModPerl::ROOT::ModPerl::**Registry::opt_otrs_bin_cgi_**2dbin_index_2epl::handler > (unknown version) Line: 46 > Module: (eval) (v1.89.2.1) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 > Module: ModPerl::RegistryCooker::**default_handler (v1.89.2.1) Line: > 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > Thanks > > - > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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