Hi, On Fri, Feb 1, 2013 at 9:31 AM, Martin Gruner <martin.gru...@otrs.com>wrote:
> > Am 31.01.13 18:35, schrieb Bianchi Massimo: > > 1) missing "new ticket" in customer interface > > Apparently I have not the “new ticket” in customer web interface – quite > strange !**** > > I tested it with standard theme…. > > The "Ticket" menu in the customer interface is supposed to be clickable, a > submenu should open. If that is not the case, you might be missing some > JavaScript loaded on the page. That could be caused by your permission > problem with SysConfig. > It could also be you customized one of the settings under Frontend::Customer::ModuleRegistration in SysConfig. Navigate to Admin > SysConfig > Ticket > Frontend::Customer::ModuleRegistration and click the circular arrows to load the bundled settings. Can you let us know if this fixes your issue? Note that the "New Ticket" button is in a drop-down menu in OTRS 3.2.x: [image: Inline image 1] -- Mike
<<2013-02-01 09_51_41-MyTickets - Ticket - OTRS.png>>
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