from jojo: rpc.pl is deprecated. Try to use the generic interface. http://forums.otterhub.org/viewtopic.php?t=12168
On Wed, Nov 14, 2012 at 12:19 PM, <cyrille.bo...@belnet.be> wrote: > Hi Gerald, **** > > ** ** > > Thanks for your answer.**** > > ** ** > > I’ve just understood why I was asking myself this question: The “AddLink” > method is not called via the “Generic Interface” (that’s via the > nph-genericinterface.pl script) but rather via the (old?) rpc.pl script.** > ** > > ** ** > > So, I guess my question might be more clearly stated as “Does OTRS AG > (fully) support the (old?) rpc.pl interface?” or, in other words, “Can I > assume that the functionalities offered by rpc.pl will work and that OTRS > AG will fix bugs found in these modules if we have an active OTRS > subscription?”. **** > > ** ** > > Best regards,**** > > ** ** > > Cyrille**** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* mercredi 14 novembre 2012 13:29 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Adding links using the SOAP interface**** > > ** ** > > It depends on what you mean by "supported". **** > > If you pay them, will they fix or develop for you? Yes. **** > > Will it work if you use that hyperlinked method? Yes. (caveat: some of the > API *might* have changed since 2009)**** > > ** ** > > "Why isn't it documented?"**** > > Anything in http://dev.otrs.org is "documentation" for the purpose of > programming, and you should be reasonably able to adapt your hyperlinked > information to LinkObject or any other part of the API.**** > > ** ** > > On Wed, Nov 14, 2012 at 4:47 AM, <cyrille.bo...@belnet.be> wrote:**** > > Hi all,**** > > **** > > I’ve find here > http://lists.otrs.org/pipermail/otrs/2009-October/028972.html a way to > add links using the SOAP API.**** > > **** > > However, this is not documented in OTRS’ admin manual. And, looking at the > code, I don’t see anything related to links in the > “GenericInterface/Operation” folder:**** > > **** > > support@otrs:/opt/otrs/Kernel$ ls -l GenericInterface/Operation**** > > total 24**** > > -rw-rw-r-- 1 otrs www-data 9087 Jan 26 2012 Common.pm**** > > drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Session**** > > drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Test**** > > drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Ticket**** > > support@otrs:/opt/otrs/Kernel$**** > > **** > > So, I’m wondering if this is something really supported (by OTRS AG). Does > anyone here knows?**** > > **** > > Regards,**** > > **** > > Cyrille**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > > **** > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > **** > > Archive: http://lists.otrs.org/pipermail/otrs > > **** > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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