Message: 1
Date: Wed, 17 Oct 2012 14:13:45 +0000
From: Juan Manuel Clavero Almir?n <[email protected]>
Subject: Re: [otrs] Checklist
To: User questions and discussions about OTRS. <[email protected]>
Message-ID:
<4e6c4135180b424cbfc6c6de9456154a2a17b...@scpdpsexmb01p.ssib.local>
Content-Type: text/plain; charset="utf-8"
Hi Stefanie,
a simple way would be using FAQ Articles.
an Agent should insert Article text in the AgentTicketPhone Rich Text
editor
this way he would be able to read the questions and answer them
Kind regards,
Juan Clavero
#############################
Hi Juan,
that´s a good and easy idea !
Thank´s , we´ll try it that way.
Best regards, Stefanie Krüger
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