copy paste? On Tue, Sep 11, 2012 at 10:57 AM, Jean BROW <everyday...@gmail.com> wrote:
> Hi, > > When the agent would like to create a new e-mail (he dosen't replay to > an incoming email). How can I make it possible so agent can choose one of > the "Response template" in system (same template we can choose from when we > replay to incoming emails). > > Thanks and Regards. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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