$Self->{'Customer::AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
There is no CustomerAuthSync Module
http://forums.otterhub.org/viewtopic.php?f=60&t=16543
You probably don't want this?
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'}
= '(sn=*)';
You have no CustomerUser information.
3.1:
http://doc.otrs.org/3.1/en/html/customer-user-backend.html#customer-backend-ldap
3.1:
http://doc.otrs.org/3.1/en/html/auth-backends.html#customer-auth-backend-ldap
3.1:
http://doc.otrs.org/3.1/en/html/auth-backends.html#agent-auth-backend-ldap
On Mon, Aug 27, 2012 at 5:42 PM, Stefan Michael Guenther <
[email protected]> wrote:
> Hello,
>
> I'm currently trying to setup the LDAP authentication for both agents and
> customers. While the agents can login without a problem, the customers
> can't. We checked the logfiles and found out, that OTRS uses
> "AuthModule::LDAP::AlwaysFilter" for agents and customers, although we have
> defined "Customer::AuthModule::LDAP::AlwaysFilter". Here are the relevant
> lines from the config file, did we make a type or misunderstood something
> in the configuration? BTW, we are using version 3.1.9
>
> sub Load {
> my $Self = shift;
>
> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = '192.168.10.5';
> $Self->{'AuthModule::LDAP::BaseDN'} = 'o=in-put';
> $Self->{'AuthModule::LDAP::UID'} = 'uid';
> $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrsuser,o=in-put';
> $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxxxxx';
> $Self->{'AuthModule::LDAP::AlwaysFilter'} =
> '(memberOf=cn=OTRS,ou=Gruppen,o=IN-PUT)';
> $Self->{'AuthModule::LDAP::Params'} = { port => 389,timeout => 120,async
> => 0, version => 3,};
> $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
> $Self->{'AuthSyncModule::LDAP::Host'} = '192.168.10.5';
> $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'o=in-put';
> $Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
> $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'cn=otrsuser,o=in-put';
> $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'xxxxx';
> $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { UserFirstname =>
> 'givenName',UserLastname => 'sn',UserEmail => 'mail', };
> $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = ['users',];
>
> $Self->{'Customer::AuthModule'} = 'Kernel::System::Auth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.10.5';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=user,o=in-put';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
> 'cn=otrsuser,o=in-put';
> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxx';
> $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(sn=*)';
> $Self->{'Customer::AuthModule::LDAP::Params'} = {port => 389, timeout =>
> 120, async => 0, version => 3,};
> $Self->{'Customer::AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
> $Self->{'Customer::AuthSyncModule::LDAP::Host'} = '192.168.10.5';
> $Self->{'Customer::AuthSyncModule::LDAP::BaseDN'} = 'o=in-put';
> $Self->{'Customer::AuthSyncModule::LDAP::UID'} = 'uid';
> $Self->{'Customer::AuthSyncModule::LDAP::SearchUserDN'} =
> 'cn=otrsuser,o=in-put';
> $Self->{'Customer::AuthSyncModule::LDAP::SearchUserPw'} = 'xxxxx';
> $Self->{'Customer::AuthSyncModule::LDAP::UserSyncMap'} = {UserFirstname =>
> 'givenName', UserLastname => 'sn',UserEmail => 'mail', };
> $Self->{'Customer::AuthSyncModule::LDAP::UserSyncInitialGroups'} =
> ['customers',];
>
>
> Thanks for any hints or suggestions,
>
> Stefan
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