Good Morning (Or Evening),
Recently I have been tasked with setting up a otrs install as our tier
three ticketing system. We have a monitoring software called Intermapper
that functions similar to nagios. I have been trying to get the
SystemMonitoring module working with the emails that it (Intermapper)
sends out. However I have yet to get it fully functional.
I keep getting:
SystemMonitoring Mail: SystemMonitoring: Could not find host address
and/or state in mail => Ignoring
in the logs.
I have tried removing the Host address regex and using only the State
regex as the emails coming out of Intermapper have the State in the
subject line and not the host address.
The regex I use for the states is pretty simple: Warning|Alarm|Down|Up|OK
Please note that I also use OK|Up for the CloseTicketRegExp (Which
doesn't seem to work ether).
My question is:
When I remove a line item (like the host address) from the
SystemMonitoring -> Core::PostMaster area does it revert back to
defaults and generate the error above because it can't find the host
address? Or is my regex for the State the one still generating the error?
Thanks for any help in advance,
-Nick Peters
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