Hi Mike, I understand it now, it was very helpful, this is what I was looking for. Thank you.
Derek Kiely On 10 July 2012 08:19, Michiel Beijen <michiel.bei...@gmail.com> wrote: > Hi Derek, > > The time zone in the calendar does not change the create time for > tickets; create time for tickets would always be local time of the > user. If I create a ticket at 7 AM, this will always be 7 AM no matter > the time zone attached to the calendar of the queue. I hope this makes > sense. > > If you enable TimeZoneUser in the configuration (and > TimeZoneAutoOffset as well) users see the tickets in their local time. > Which means that if you'd create a ticket at 9AM CET, and someone in > the UK is looking at the ticket, they see a create time of 8AM UK > time; which is what you'd expect. > > The time zone offset in the calendar is really used for calculating > any escalations, it is used for calculating your actual business > hours. > -- > Mike > > On Mon, Jul 9, 2012 at 5:54 PM, Derek Kiely <dki...@kemptechnologies.com> > wrote: > > Hi All, > > > > I set up Core::Time::Calendar2 to have a TimeZone::Calendar2 of +5. I > have > > then assigned this calendar to one of my queues, when I create a ticket > in > > the queue it still shows the create time as the local time rather than > the > > +5 hours time. > > > > Any ideas on how to fix this? Is this possible? > > > > I am using version 3.1.7 (upgraded recently from 2.4.4 via 3.0.1) > > > > Derek Kiely > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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