Hi,
may the logs be with you!
Am 20.06.2012 05:56, schrieb sm pm:
Hi,
I am getting this error, when log-on to customer portal
Internal Server Error
The server encountered an internal error or misconfiguration and was
unable to complete your request.
Please contact the server administrator, root@localhost and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.
More information about this error may be available in the server error
log.
------------------------------------------------------------------------
Apache/2.2.15 (CentOS) Server at 172.16.10.208 Port 80
Any help?
Thanks,
SMPM
On Tue, Jun 19, 2012 at 5:30 PM, <otrs-requ...@otrs.org
<mailto:otrs-requ...@otrs.org>> wrote:
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Today's Topics:
1. Enable CC ? (Hussein E. Hijazi)
2. Re: Enable CC ? (Ugo Bellavance)
3. Re: Enable CC ? (Hussein E. Hijazi)
4. ticket's moves (louis du Beux)
5. Re: ticket's moves (Bernd Backhaus)
----------------------------------------------------------------------
Message: 1
Date: Mon, 18 Jun 2012 15:36:56 +0000
From: "Hussein E. Hijazi" <hijaz...@grd.msu.edu
<mailto:hijaz...@grd.msu.edu>>
Subject: [otrs] Enable CC ?
To: "'otrs@otrs.org <mailto:otrs@otrs.org>'" <otrs@otrs.org
<mailto:otrs@otrs.org>>
Message-ID:
<302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu
<mailto:302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu>>
Content-Type: text/plain; charset="us-ascii"
Hi
Is it possible for enabling CC'ing when a customer creates a
ticket? Sometimes folks are making a ticket and they want other
people to know that.
Thanks,
Hussein
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Message: 2
Date: Mon, 18 Jun 2012 13:23:31 -0400
From: Ugo Bellavance <u...@lubik.ca <mailto:u...@lubik.ca>>
Subject: Re: [otrs] Enable CC ?
To: otrs@otrs.org <mailto:otrs@otrs.org>
Message-ID: <jrno6j$208$1...@dough.gmane.org <mailto:1...@dough.gmane.org>>
Content-Type: text/plain; charset=windows-1252; format=flowed
On 2012-06-18 11:36, Hussein E. Hijazi wrote:
> Hi
>
> Is it possible for enabling CC?ing when a customer creates a ticket?
> Sometimes folks are making a ticket and they want other people
to know that.
You mean in the customer interface? We asked OTRS and they were
asking
a huge amount to develop this feature.
------------------------------
Message: 3
Date: Mon, 18 Jun 2012 17:24:58 +0000
From: "Hussein E. Hijazi" <hijaz...@grd.msu.edu
<mailto:hijaz...@grd.msu.edu>>
Subject: Re: [otrs] Enable CC ?
To: 'User questions and discussions about OTRS.' <otrs@otrs.org
<mailto:otrs@otrs.org>>
Message-ID:
<302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu
<mailto:302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu>>
Content-Type: text/plain; charset="us-ascii"
Yes in the customer interface.
Thanks,
Hussein
-----Original Message-----
From: otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>
[mailto:otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>] On
Behalf Of Ugo Bellavance
Sent: Monday, June 18, 2012 1:24 PM
To: otrs@otrs.org <mailto:otrs@otrs.org>
Subject: Re: [otrs] Enable CC ?
On 2012-06-18 11:36, Hussein E. Hijazi wrote:
> Hi
>
> Is it possible for enabling CC'ing when a customer creates a ticket?
> Sometimes folks are making a ticket and they want other people
to know that.
You mean in the customer interface? We asked OTRS and they were
asking a huge amount to develop this feature.
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------------------------------
Message: 4
Date: Tue, 19 Jun 2012 10:55:29 +0200
From: louis du Beux <louis.db...@gmail.com
<mailto:louis.db...@gmail.com>>
Subject: [otrs] ticket's moves
To: otrs@otrs.org <mailto:otrs@otrs.org>
Message-ID:
<cagkkcaopg-ppu9o1n1pfnyj_hw4norytp7qwuua6wgetpsx...@mail.gmail.com
<mailto:cagkkcaopg-ppu9o1n1pfnyj_hw4norytp7qwuua6wgetpsx...@mail.gmail.com>>
Content-Type: text/plain; charset=ISO-8859-1
hi, firstly i apologize for my bad english.
i need some help i you could help me.
i read all the information about ticket stocked in the table of my
database using some sql request, but i don't find where are the
information about the moves of the ticket (actualy i only can see the
actuel file of the ticket not the precedent).
and i need to know in which table their stocked to extract it for the
db with a sql request.
regards,
Louis du Beux
ps : if you don't understand what i wrote don't hesitate to tell
me, thanks.
------------------------------
Message: 5
Date: Tue, 19 Jun 2012 11:18:15 +0200
From: Bernd Backhaus <be...@stylebites.de
<mailto:be...@stylebites.de>>
Subject: Re: [otrs] ticket's moves
To: otrs@otrs.org <mailto:otrs@otrs.org>
Message-ID: <4fe043d7.1070...@stylebites.de
<mailto:4fe043d7.1070...@stylebites.de>>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Am 19.06.2012 10:55, schrieb louis du Beux:
Louis,
have a look at the tables
'ticket_history' and 'ticket_history_type'
'ticket_history' records all actions related to a ticket (ticket_id)
via history_type_id (look up in 'ticket_history_type' ) with
additional
infomration like ticket type, the corresponding article id , id of
creator and changer (lookup in 'users') etc.
> hi, firstly i apologize for my bad english.
>
> i need some help i you could help me.
>
> i read all the information about ticket stocked in the table of my
> database using some sql request, but i don't find where are the
> information about the moves of the ticket (actualy i only can
see the
> actuel file of the ticket not the precedent).
>
> and i need to know in which table their stocked to extract it
for the
> db with a sql request.
>
> regards,
>
> Louis du Beux
>
> ps : if you don't understand what i wrote don't hesitate to tell
me, thanks.
>
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