Hello, Can I do the same but sort by Last Response Time?
Thanks //M On Tue, May 22, 2012 at 4:37 PM, Alvaro Cordero <alv...@gridshield.net>wrote: > Hello Wagner, > > Yes there is, you can use the Configuration for you dashboard by looking > for Dashboard, then Choose FrontEnd::Agent::Dashboard, > > Look for the one you want to change and modify the "SortBy" Atribute. > > TicketPendingTimeOlderMinutes=1;StateType=pending reminder;* > SortBy=Priority;*OrderBy=Down; > > You can also do it in the xml file which is in > /opt/otrs/Kernel/Config/Files/Ticket.xml > > And do the changes there. > > You can add new dashboards by defining them there, you just need to have > be carefull as usual. > > Best Regards, > > Alvaro > > On Tue, May 22, 2012 at 8:21 AM, Wagner <wagner...@gmail.com> wrote: > >> Hello, >> >> Is there a way of instead ordering tickets in the dashboard by it's Age, >> oder by it's Priority? >> >> Thanks >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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