Thank you very much Chris. If no one else replies, I'll surely be waiting for your response.
Thanks //M On Mon, Apr 30, 2012 at 2:32 PM, Chris Arnold <carn...@electrichendrix.com>wrote: > Hi Muhammad! > What we did, I believe, was a rewrite in the host.conf file. So, access to > helpdesk.domain.com rewrites to helpdesk.domain.com/otrs/customer.pl. I > can't give you an example right now as I am at a client site but I can get > that to you in about 3 hours or so (if nobody else replies here). > > Sent from my iPhone. > > On Apr 30, 2012, at 8:17 AM, Muhammad El-Sergani <mserg...@gmail.com> > wrote: > > Hi all, > > I know this is more of an HTTPD question, rather than OTRS - or so I > believe. But I think you are more than capable of replying back with the > answer in no time. > > We used to call our OTRS server using the server IP, and not that > currently the server holds nothing but OTRS in the default RPM installation > directory; */opt/otrs*. We recently acquired added a DNS record > support.company.com and pointed that to the OTRS server. > > Running CentOS and HTTPD, of course typing the domain name shows the > default Apache welcome screen, we have to add */otrs/index.pl* to access > the server. Is it possible to access our OTRS by just going to the domain > name? > > Thanks > //M > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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