Hi, The service is NOT a mandatory field in OTRS. I have the feeling you're using maybe an out-of-date theme that might be causing this issue. -- Mike
On Wed, Apr 4, 2012 at 15:45, Wagner <wagner...@gmail.com> wrote: > Just to give more info... > > that's the message error: > > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Apr 4 10:23:11 > 2012 Message: Need TicketID! Traceback (7019): Module: > Kernel::System::Ticket::Article::ArticleSend (v1.274.2.2) Line: 1999 Module: > Kernel::Modules::AgentTicketEmail::Run (v1.31) Line: 1065 Module: > Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: > /opt/otrs/bin/cgi-bin/index.pl (v1.89.2.1) Line: 46 > > if I selecet a service it creates the ticket, if I don´t gives me this > error... > > any ideas? > > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
