thanks for the feedback :-) Cyrille
Le 30/03/2012 10:52, s.krue...@aswo.com a écrit : > Message: 2 > Date: Fri, 30 Mar 2012 09:15:57 +0200 > From: Cyrille Bollu <cyrille.bo...@belnet.be> > Subject: Re: [otrs] Question about > To: otrs@otrs.org > Message-ID: <4f755dad.9090...@belnet.be> > Content-Type: text/plain; charset="iso-8859-1" > > > Hi ! > I find a way to change the displayed subject: > > you can change the SYSCONFIG -->> > Ticket::Frontend::OverviewSmall###ColumnHeader -->> Change the option > to "TicketTitle" > With that option always the subject of the ticket is shown and not the > article subject of the last customer. > > Best regards, Steffi > > ############################################################################## > > > > Hi, > > AFAIU, you don't reply to tickets; instead, you reply to article. > > So, you reply to the sender of the article, not the ticket's owner. > > For what regard the subject, I believe it's related to this design. But > I haven't yet figured it out clearly. > > I also find it counter-intuitive, but I don't know if it is configurable. > > BR, > > Cyrille > > Le 29/03/2012 11:53, s.krue...@aswo.com a ?crit : > > Hi ! > > > > I?ve a question about a certain behavior in the otrs views. > > > > Why does the "customer" and "subject" in theview "my locked tickets" > > changed, when I get a respond-email to a ticket, where the sender of > > that email is not equal to the customer of that ticket ? > > > > Example: > > The customer of the ticket ist "t.mus...@xx.com". I send an email to > > user "m.t...@xxx.com". > > When I get the answer from "m.t...@xxx.com" the name (From) in the > > view "my locked tickets" changed from "t.mus...@xx.com" to > > "m.t...@xxx.com". > > Is that normal ? What?s the reason ? > > Can I change that , so that always the customer ot that ticket is > > displayed !? > > > > Thanks, Steffi > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be <http://www.belnet.be>*
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