I can confirm in OWA all of the attachments are visible, so yes I suppose technically this is an Outlook bug (I was using Outlook 2011 [Mac]) but it would be nice if the content disposition was changed to be "attachment" instead of "inline".
Steve On 13 February 2012 13:50, Steven Carr <[email protected]> wrote: > I'm running 3.0.10 and can replicate this issue, forwarding a ticket does > include all attachments however the only attachments which are visible are > the images (transferred as base64), any text based attachments are > concatenated into the email body. > > The problem appears to be with the way OTRS includes the attachments, it > tries to include them inline "Content-Disposition: inline;" instead of as a > "proper" attachment. > > Steve > > > > > On 13 February 2012 13:16, Martignier, Philippe < > [email protected]> wrote: > >> Florian, >> >> In my case I can already see before sending the email, that the >> attachments are not all there so ... I just get the confirmation when I >> send the email ... (tried on several types of accounts including kind of >> webmails, and so on ...) >> >> I don't why OTRS is removing some attachments and keeps others ... >> >> Cheers >> >> Philippe >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf Of >> [email protected] >> Sent: lundi, 13. février 2012 13:00 >> To: [email protected] >> Subject: otrs Digest, Vol 41, Issue 18 >> >> Send otrs mailing list submissions to >> [email protected] >> >> To subscribe or unsubscribe via the World Wide Web, visit >> http://lists.otrs.org/cgi-bin/listinfo/otrs >> or, via email, send a message with subject or body 'help' to >> [email protected] >> >> You can reach the person managing the list at >> [email protected] >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of otrs digest..." >> >> >> Today's Topics: >> >> 1. Re: Attachments not included in forward function >> (Martignier, Philippe) >> 2. Re: Attachments not included in forward function >> (Edlhuber Florian) >> >> >> ---------------------------------------------------------------------- >> >> Message: 1 >> Date: Mon, 13 Feb 2012 11:17:18 +0100 >> From: "Martignier, Philippe" <[email protected]> >> Subject: Re: [otrs] Attachments not included in forward function >> To: "[email protected]" <[email protected]> >> Message-ID: >> < >> c6026f755865704592feef72ec4927bf08d2a71...@iccv103c.gms02.unicc.org> >> Content-Type: text/plain; charset="us-ascii" >> >> Hi Florian, >> >> Thanks for the input. >> >> I am with version 2.4.8 ... >> >> I did a research on this list and found a response (put FS instead DB for >> filesystem about attachments) but I don't know if my problem will be solved >> by doing this .. and even worse I don't the impact of such a change in the >> system ...) >> >> What do you mean by checking the attachments in the webmailer? >> >> The thing sure is that the file-1 (which is an html one, copy of the >> message) is created by OTRS (that point is sure) and it is from there that >> problem appears. >> >> But when you know that OTRS don't use ms-outlook in house that explains >> such bugs ... >> >> I have asked the team to forward me the original email (forwarding) to an >> other email address that is linked to a test system (separate install) but >> I am not able to reproduce the case) >> >> Does someone knows the impact of changing the DB (database) to FS >> (filesystem) for attachments? >> >> Many thanks >> >> Phil >> >> World Intellectual Property Organization Disclaimer: >> >> This electronic message may contain privileged, confidential and >> copyright protected information. If you have received this e-mail >> by mistake, please immediately notify the sender and delete this >> e-mail and all its attachments. Please ensure all e-mail attachments >> are scanned for viruses prior to opening or using. >> >> >> ------------------------------ >> >> Message: 2 >> Date: Mon, 13 Feb 2012 10:30:24 +0000 >> From: Edlhuber Florian <[email protected]> >> Subject: Re: [otrs] Attachments not included in forward function >> To: User questions and discussions about OTRS. <[email protected]> >> Message-ID: >> <[email protected]> >> Content-Type: text/plain; charset="iso-8859-1" >> >> Hi, >> >> -----Urspr?ngliche Nachricht----- Von: [email protected] [mailto: >> [email protected]] Im Auftrag von Martignier, Philippe >> > What do you mean by checking the attachments in the webmailer? >> >> Forward a Ticket to a Webmailer Account. (or Outlook Web Access) and >> check your Attachements there :) >> >> Regards >> Flo >> >> >> ------------------------------ >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> End of otrs Digest, Vol 41, Issue 18 >> ************************************ >> >> World Intellectual Property Organization Disclaimer: >> >> This electronic message may contain privileged, confidential and >> copyright protected information. If you have received this e-mail >> by mistake, please immediately notify the sender and delete this >> e-mail and all its attachments. Please ensure all e-mail attachments >> are scanned for viruses prior to opening or using. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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