Hi Martin, how are you! What would be possible is to use the GenericAgent to set a field to the color you want, this can be a free text field or a 3.1.x-style DynamicField. You can then use this color in a custom DTL template as a value to use this color in a certain field. This would involve the use of DTL, but there would be no Perl involved... Hope this helps,
Mike. 2012/1/26 Martin Møller <m...@itq.dk>: > That seems quite interesting. Thank you for bringing it to my attention ;) > > I haven't had time to try anything yet, but I came to the conclusion that I > would be able to handle this via <dtl system-call ... > if need be, where I > could call a script to convert the due date and the current date to > timestamps and return a number of seconds I could do 'ge' or 'lt' operations > on. > > It may not need to come to that now, but my Perl knowledge is unfortunately > quite limited. > > I will peruse this new fountain of knowledge for a bit! > > /Martin. > >>>> Juan Manuel Clavero Almirón<juanm.clav...@ibsalut.es> 26. januar 2012 >>>> 13:09 >>> > > Hi, > > we use the package TicketOverviewHooked > [http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOverviewHooked], > to colorize tickets according to their type... maybe you could use it to > colorize according to proximity to DueTime > > Juan Clavero Almirón > > > > De: Martin Møller [mailto:m...@itq.dk] > Enviado el: miércoles, 25 de enero de 2012 13:00 > Para: User questions and discussions about OTRS. > Asunto: [otrs] Svar: Re: Diff between PendingDate and Due date? > > > > Are there any plans for making Due date something that can actually be > actioned on without needing to code a lot of Perl? > > > > Like, for example, a ticket going yellow X days before due date is reached, > orange Y days before and red when due date has been missed. > > If the case is closed, due date should be ignored, unless reopened. > > > > It would lend a nice immediacy to the field that we would very much like > here. > > > > If not implemented in OTRS as such, is it possible, via <dtl if > or > similar, to check how far the due date is from today? If so, I should be > able to do the coloring in the templates from there... > > > > It would also be nice if you could use Due date as a trigger in the Message > (Event) setup... > > Regards, > > > > /Martin. > > >>>> Nils Leideck - ITSM <nils.leid...@leidex.net> 4. oktober 2010 13:16 >>> > Hi, > > > > The pending date is used for the “pending *” status. > > The Due Date is just another timestamp on the ticket > > > > On 04.10.2010, at 23:43, Pradumna Maheshwari wrote: > > > > Hello, > > Can you tell me, what is difference between 'PendingDate' and 'Due date'? > > Under what situation, should each one be used ? > > thanks... > > Pradumna Maheshwari > > > > Cheers > > Nils Leideck > > — > Nils Leideck > Senior Consultant > > > > http://webint.cryptonode.de / a Fractal project > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
