Dear Michiel, My user was on Firefox 3 or higher. I had his IT department upgrade him to 8.0.1. He is still getting the warning "The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these."
I saw errors like this in my httpd error log: [Tue Dec 13 03:23:03 2011] [error] [client xx.xxx.xx.xx] client denied by server configuration: /opt/otrs/var/httpd/htdocs/js/js-cache/ModuleJS_3b253ae4c7bbd26c6becec7a92049ab3.js, referer: https://myhostname/otrs/index.pl [Tue Dec 13 03:28:57 2011] [error] [client x.x.x.x] client denied by server configuration: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css, referer: https://myhostname/otrs/index.pl [Tue Dec 13 03:28:58 2011] [error] [client x.x.x.x] client denied by server configuration: /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/logo_bg.png, referer: https://myhostname/otrs/index.pl I realized the client IP address was in a new range due a network architecture change, so I added him to the httpd ACL and asked him to retest. I'll have the results tomorrow. Aleksey On Mon, Dec 12, 2011 at 1:32 PM, Michiel Beijen <[email protected]> wrote: > Hi Aleksey, > > Basically, OTRS supports all modern browsers. We have a blacklist of > browsers we *don't* support: we don't support Internet Explorer prior > to version 7 for the Agent interface, and Internet Explorer lower than > 6 for the Customer interface. For Firefox, we don't support older > versions than 3 (but these are also no longer supported by Mozilla). > > For upcoming OTRS 3.1, it will be a little different, because there > we'll also no longer support Internet Explorer 7 for the Agent > interface. For the Customer interface IE6 and IE7 will be still > supported. > > The blacklist of unsupported browsers is in the release announcements; > see http://otrs.org/releases/3.1.0.beta1 > > Starting upcoming version 3.1, we also have a section of the Admin > manual which states which web browsers are supported: > http://doc.otrs.org/3.1/en/html/software-requirements.html#webbrowser-support > > -- > Mike > > > On Mon, Dec 12, 2011 at 18:05, Aleksey Tsalolikhin > <[email protected]> wrote: >> Hi. What a beautiful ticketing system OTRS is. >> >> Small issue: I can't find a list of supported Web browsers. I've got >> a user on Firefox and they are getting the warning "The browser you >> are using is too old." >> >> 1. What versions of Firefox do you support, please? (I need to notify >> my user's IT department, as they are the ones who provide the Web >> browser.) >> >> 2. Could you please add to your documentation a list of supported Web >> browsers? >> >> Thanks again for a gorgeous product! >> >> Yours, >> Aleksey >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
