Hi Susan, So you would like to add a custom header to all outgoing email? This is not easily possible, the email mechanism has to be patched to take extra parameters. Can I ask why you would need this functionality? What's the use?
-- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj On Thu, Dec 1, 2011 at 16:59, Susan Dittmar <[email protected]> wrote: > Hi folks, > > I am sure this must be answered somewhere, but I did not find it :-( > > I would like otrs to include the Customer Number in outgoing mail. Is that > possible? How? > > (forced to use version 1.3 here) > > Thanks for any hints, > > Susan > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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