You should create a Freetext in Core::TicketFreeText with this extra info, then enable it in the view Frontend::Customer::ViewNew
all of this inside sysconfig 2011/10/19 masood ramezani <[email protected]> > Hi > > I want to force my customers to input their asset number when he wants to > create a ticket from customer panel. > What should I do? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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