Hello people!! I found the responsible option by date and time in OTRS ticket... Go in ADMIN >> SysConfig >> Framework -> Core::Time...You change the TimeZone option as needed!!!
Thanks Julio Angulo by feedback! -----Mensagem original----- De: [email protected] [mailto:[email protected]] Em nome de [email protected] Enviada em: quinta-feira, 8 de setembro de 2011 13:42 Para: [email protected] Assunto: otrs Digest, Vol 36, Issue 13 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Problem: Time is diferent of the server?s clock in OTRS ticket! (DM_Julio Angulo) 2. Re: Provide customers to software updates (Mikola Rose) ---------------------------------------------------------------------- Message: 1 Date: Thu, 8 Sep 2011 11:38:50 -0500 From: "DM_Julio Angulo" <[email protected]> Subject: Re: [otrs] Problem: Time is diferent of the server?s clock in OTRS ticket! To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <F4BE4F8E1277D046A477827B74D3CD425A8076@pe1ivwpexcsbe01.infocorp.local> Content-Type: text/plain; charset="iso-8859-1" Hello, do you check calendar? should be aligned with your GMT time De: [email protected] [mailto:[email protected]] En nombre de Leonardo Conrado Enviado el: Jueves, 08 de Septiembre de 2011 10:50 a.m. Para: [email protected] Asunto: [otrs] Problem: Time is diferent of the server?s clock in OTRS ticket! Hello everybody!! I am with a problem... my server is configured with NTP but the date and time inside my tickets even is different of the server?s clock, does anyone know what the problem is? Att, Leonardo Couto Conrado. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110908/1d25c389/attachme nt-0001.html> ------------------------------ Message: 2 Date: Thu, 8 Sep 2011 16:41:01 +0000 From: Mikola Rose <[email protected]> Subject: Re: [otrs] Provide customers to software updates To: User questions and discussions about OTRS. <[email protected]> Message-ID: <f9528c0916a72145b548f5a758993acc0ef24...@powerexchange.power-soft.net> Content-Type: text/plain; charset="us-ascii" I had the same idea with trying to provide a dashboard to display software updates but couldn't find a solution. I reverted to using the FAQ module with an rss feed to a database that houses our software updates. Still a work in progress... http://support.power-soft.net/public.pl?Action=PublicFAQZoom;ItemID=10 It sure would be nice to have a customer dashboard like the agent dashboard that could display rss feed like the rss module which I have successfully used to display an rss feed of updates to agents. Mik Rose | Director, IT - Support Services | PowerSoft Development Corp 1 (250) 642-0295 x23 http://www.power-soft.com<http://www.power-soft.com/> Live Support<https://secure.logmeinrescue.com/Customer/Download.aspx?EntryID=1509 5831> [Description: Description: vCardTag] This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. From: [email protected] [mailto:[email protected]] On Behalf Of Paul Foley Sent: Thursday, September 08, 2011 6:48 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Provide customers to software updates Hi Nils, Yes I have considered FAQ but I was looking for a more obvious way for customers to view and see new updates when they log into the support portal, like a similar link as is currently provided from the support portal. So the question is can a new configurable link tab be added, say for example, a News link? On clicking this link the customer is redirected to XYZ application that handles the workflow from then on. [cid:[email protected]] Regards, Paul ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Nils Leideck Sent: 08 September 2011 12:53 To: User questions and discussions about OTRS. Subject: Re: [otrs] Provide customers to software updates Dear Paul, you could try the FAQ module for your idea. On 08.09.2011, at 13:20, Paul Foley wrote: Is it possible from the Customers.pl<http://Customers.pl/> support portal to provide a customer with the capability to view and download new updates (be they a point release or software patch) to a particular product? For example, XYZ Corporation provides support service to Customer A for a software product X. XYZ would like to provide a News and Update page and/or link that will allow Customer A to view new updates for product X from the support portal. -- Cheers, Nils http://webint.cryptonode.de / a Fractal project -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110908/5b4094c5/attachme nt.html> -------------- next part -------------- A non-text attachment was scrubbed... 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