We have the same bug. Thanks and Best Regards, Muhammad El-Sergani.
On Tue, Aug 9, 2011 at 11:22 AM, <[email protected]> wrote: > Hi,**** > > ** ** > > I would advise to create a bugreport at http://bugs.otrs.org**** > > ** ** > > Regards**** > > Jan Dreyer**** > > ** ** > > *Von:* [email protected] [mailto:[email protected]] *Im Auftrag > von *Luc Van den Abeele > *Gesendet:* Dienstag, 9. August 2011 10:54 > *An:* '[email protected]' > *Betreff:* [otrs] problem with signature**** > > ** ** > > Hi,**** > > ** ** > > I don’t know if this is the right forum to sent this to but I’ll give it a > try.**** > > ** ** > > We are using a reply-template with signature with a reference to a gif file > (<a href="http://www.XXXX.com/";><img border="0" src=" > http://www.XXXX.com/..../logo.gif"; /></a>)**** > > ** ** > > We are facing the following problems**** > > ** ** > > **1) **Suppose we have a customer that has also a image in his > request. When we are replying to his mail, the original part of the mail is > cut off of the mail. So everything that stands after our signature is > gone. The strange thing is, when we are creating the message, we see > everything correctly (so the original mail is visible after our response) > but when we press send the customer doesn’t see his original message and > it’s also gone in the ticket history. When we reply to the exact same mail > without our signature, the original mail is still there, both in the ticket > overview as in the response to the customer. When the original mail doesn’t > contain a signature, the problem is also not there. So only when both the > original mail as the reply contains an image in the signature, the original > mail is gone.**** > > **2) **Same situation, customer sends request with image in the > signature. When we are replying with an image in the signature, our image > is replaced with the image of the original mail (and the original mail is > gone)**** > > ** ** > > We are running otrs 3.0.4**** > > ** ** > > Someone has any idea ?**** > > ** ** > > Regards**** > > Luc**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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