Hello,
For some reason my OTRS installation stops sending e-mail and
according to the log files, its a "out of memory" issue. My server
doesnt have memory issues as you can see bellow:
free -m
total used free shared buffers cached
Mem: 3330 3238 92 0 170 1367
-/+ buffers/cache: 1700 1630
Swap: 2055 0 2054
Software version: CentOS Linux 5.5, apache 2.2.3-45, perl v5.8.8, otrs
version 3.0.9-01
Logs:
[Fri Jul 29 23:20:02 2011][Notice][Kernel::System::PID::PIDCreate]
Can't create PID GenericAgent, because it's already running
(xy.x.com/32722)!
[Sat Jul 30 00:10:14
2011][Error][Kernel::System::PostMaster::Filter::FilterGet][199]
ERROR: out of memory
DETAIL: Failed on request of size 8160.
, SQL: 'SELECT f_type, f_key, f_value, f_name, f_stop FROM
postmaster_filter WHERE f_name = ?'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::SystemAddress::SystemAddressQueueID][322]
ERROR: out of memory
DETAIL: Failed on request of size 8160.
, SQL: 'SELECT queue_id FROM system_address WHERE valid_id IN ( 1 )
AND LOWER(value0) = LOWER(?)'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::SystemAddress::SystemAddressQueueID][322]
ERROR: out of memory
DETAIL: Failed on request of size 8160.
, SQL: 'SELECT queue_id FROM system_address WHERE valid_id IN ( 1 )
AND LOWER(value0) = LOWER(?)'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::Queue::QueueLookup][475] ERROR: out of
memory at character 16
DETAIL: Failed on request of size 28.
, SQL: 'SELECT id FROM queue WHERE name = ?'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::Queue::QueueLookup][482] ERROR: out of
memory at character 18
DETAIL: Failed on request of size 28.
, SQL: 'SELECT name FROM queue WHERE id = ?'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::CustomerUser::DB::CustomerSearch][310]
ERROR: out of memory
DETAIL: Failed on request of size 8160.
, SQL: 'SELECT login , first_name, last_name, email FROM customer_user
WHERE LOWER(email) LIKE LOWER('[email protected]') AND
valid_id IN (1) LIMIT 250'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::Ticket::TicketCheckNumber][261] ERROR:
out of memory at character 16
DETAIL: Failed on request of size 28.
, SQL: 'SELECT id FROM ticket WHERE tn = ? LIMIT 1'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::Queue::QueueLookup][482] ERROR: out of
memory at character 18
DETAIL: Failed on request of size 28.
, SQL: 'SELECT name FROM queue WHERE id = ?'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::State::StateGet][223] ERROR: out of
memory
DETAIL: Failed on request of size 8160.
, SQL: 'SELECT ts.id, ts.name, ts.valid_id, ts.comments, ts.type_id,
tst.name, ts.change_time, ts.create_time FROM ticket_state ts,
ticket_state_type tst WHERE ts.type_id = tst.id AND ts.name = ?'
[Sat Jul 30 00:10:15
2011][Error][Kernel::System::Ticket::TicketCreate][405] No StateID for
'new'!
[Sat Jul 30 00:10:15
2011][Error][/opt/otrs/bin/otrs.PostMaster.pl][136] Can't process
mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line
116.
[Sat Jul 30 00:10:16 2011][Error][Kernel::System::DB::new][181]
expected authentication request from server, but received c
[Sat Jul 30 00:10:16
2011][Error][/opt/otrs/bin/otrs.PostMaster.pl][136] Got no DBObject at
/opt/otrs/Kernel/System/PostMaster.pm line 101, <STDIN> line 57.
[Sat Jul 30 00:10:16 2011][Error][Kernel::System::DB::new][181]
expected authentication request from server, but received c
[Sat Jul 30 00:10:16
2011][Error][/opt/otrs/bin/otrs.PostMaster.pl][136] Got no DBObject at
/opt/otrs/Kernel/System/PostMaster.pm line 101, <STDIN> line 57.
[Sat Jul 30 00:10:16 2011][Error][Kernel::System::DB::new][181] FATAL:
out of memory
Could you please point me to where I should look first?
Thanks in advance
----------------------------------------------
Fabio Flores
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