Le 2011-07-28 12:15, Ugo Bellavance a écrit :
Le 2011-07-28 10:55, Michiel Beijen a écrit :
- Have a "target date" assigned manually by an agent for solution for
a ticket
You could use a free time field for that.
Could we build a response template that would include this, using
"<OTRS_TICKET_TicketFreeTime1>"?
Thanks,
Ugo
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