Hello,
I have setup the latest otrs (3.0.9) recently. It works fine except for
one thing.
Everyday at the same time otrs hangs for several minutes.
This are the things I see at that time:
- the otrs web interface is not responsive.
- the load skyrockets
- restarting apache doesn't help
After some time (about 10 minutes, I think) the system stabilizes and
everything works again.
It looks to me the cronjobs are triggering it. However I don't
understand why it only is at that time. And not every hour.
Please note, I'm running the postmaster mailbox cron every 5 minutes.
Please see the attachment.
I also get this error:
ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.10.1 OS: linux Time: Fri Jul
22 09:40:13 2011
Message: Can't remove shm for log: Invalid argument
Traceback (1222):
Module: Kernel::System::Log::CleanUp (v1.64) Line: 250
Module: Kernel::System::Log::new (v1.64) Line: 101
Module: /opt/otrs/bin/otrs.GenericAgent.pl (v1.4) Line: 79
Identifier removed at /opt/otrs-3.0.9/Kernel/System/Log.pm line 226.
How can I further debug this?
Thanks in advance,
Rudy!
Jul 22 09:40:03 otrsprd1 /USR/SBIN/CRON[1218]: (otrs) CMD
($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Jul 22 09:40:03 otrsprd1 /USR/SBIN/CRON[1219]: (otrs) CMD
($HOME/bin/otrs.GenericAgent.pl >> /dev/null)
Jul 22 09:40:03 otrsprd1 /USR/SBIN/CRON[1220]: (otrs) CMD
($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)
Jul 22 09:40:13 otrsprd1 /USR/SBIN/CRON[1217]: (CRON) error (grandchild #1219
failed with exit status 43)
Jul 22 09:44:44 otrsprd1 crontab[1337]: (root) LIST (otrs)
Jul 22 09:45:01 otrsprd1 /USR/SBIN/CRON[1347]: (otrs) CMD
($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Jul 22 09:45:01 otrsprd1 /USR/SBIN/CRON[1348]: (root) CMD (command -v
debian-sa1 > /dev/null && debian-sa1 1 1)
Jul 22 09:50:01 otrsprd1 /USR/SBIN/CRON[1466]: (otrs) CMD
($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)
Jul 22 09:50:01 otrsprd1 /USR/SBIN/CRON[1467]: (otrs) CMD
($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
