Thank you Gerald, I've went through what you wrote, and I don't believe this is what I need. Shift summaries change with each shift, it's not as the original poster mentioned, that he has daily/weekly/monthly tasks, and need them emailed regularly.
Thanks and Best Regards, Muhammad El-Sergani. On Fri, Jul 15, 2011 at 7:17 PM, Gerald Young <[email protected]> wrote: > or you could create a new OTRS queue with a generic agent that creates > tickets and the agents are the recipients ... > http://forums.otrs.org/viewtopic.php?f=53&t=7237 > > On Fri, Jul 15, 2011 at 8:21 AM, Muhammad El-Sergani > <[email protected]>wrote: > >> Hello Mark, all, >> >> I've searching the last couple of days, but couldn't reach anything.. >> Could anyone help me with something specific? Any web based >> application that was tried before and I take it from there. >> >> Appreciate your help guys. >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> >> On Thursday, July 14, 2011, Grzella, Mark <[email protected]> >> wrote: >> > Hey Muhammad, well what you are looking for is actually workforce >> management. I´d suggest you should start looking for proper software in this >> area. With kind regards,Studienkreis GmbH >> > Mark Grzella >> > Junior IT-Projektleiter >> > Universitätsstraße 104, 44799 Bochum >> > Tel.: 02 34/97 60 - 404 >> > [email protected] >> > www.studienkreis.deAG Bochum HRB 4581 >> > Geschäftsführer: >> > Franz Dahlmanns >> > Bernd Kreissig (Sprecher) >> > Bastian Schmidt-Faber Von: [email protected] [mailto: >> [email protected]] Im Auftrag von Muhammad El-Sergani >> > Gesendet: Mittwoch, 13. Juli 2011 20:59 >> > An: OTRS >> > Betreff: [otrs] Employees' Shift Summary Dear OTRS list, I know this is >> way off-topic, but I can't find elsewhere to search and/or ask about >> this. Basically I need a web service (something like OTRS) to serve in our >> office to do the following:We have our office covered in shiftsBy the end of >> each shift, a shift summary email is written and sent out to all the teamWe >> need to have some sort of automated service, so that employees wouldn't have >> to type in an email from A-to-Z, but rather find some spreadsheet-like forms >> on a webpage, and just type away the needed detailsI know this is way >> off-topic, and shouldnotbe sent here, but then again, I was never let down >> by you guys. Appreciate your thoughts on this. Thanks and Best Regards, >> > Muhammad El-Sergani. >> >> -- >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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