Hi,
recently had to install a system in Windows. The OTRS version is 3.0.9
and I installed in a pretty basic way. Migrated data from 2.2.7 into the
new version.
Now I notice that the system performs worse than I expected. The system
is running Windows2008 server in 32 bit, is a 3.0 Xeon dual core at 3
Ghz and has 6 Gb of ram. Each time a user logs on to OTRS or performs a
more complex action the CPU load spikes to 100% and this is largely due
to the httpd.exe process. I would have expected that this config would
be able to run OTRS oke.
I already moved files from database to filesystem, archived 35k tickets
(still around 70k tickets in system), did some database optimization
(larger key_buffer_size (1024m), added thread_cache_size=40, added
table_open_cache = 1024) and activated the WinNT MPM with 150 threads in
the httpd.conf. This seems to have no effect on performance.
There are around 20 to 30 active agents on the system.
- Would I be better of running IIS?
- Would I be better of installing Apache under windows myself?
Any help / tips are appreciated.
Regards,
Arnold
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