"
Sent: Saturday, June 04, 2011 8:52 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password
* Check password cache doesn't have multiple references...
Firefox doesn't fill the user name and password if you have multiple names
and passwords stored for a website (domain). If the user name field is not
empty then you may need to use the Delete key to clear the user name field
and then the Down key should open the drop down list.
* Doesn't seem to be an OTRS Issue...
This doesn't seem to be an OTRS problem. OTRS does not use javascript for
the user login& unless you've modified the site code the browser password
save feature works.
If I may suggest that you take a look at...
http://kb.mozillazine.org/Password_only_filled_after_entering_user_name
... if the above isn't helpful.
Last suggestion is to check with a Mozilla support group.
gl
Hello :-)
When otrs/index.pl is browsed with JavaScript disabled (using NoScript),
OTRS displays "In order to experience OTRS, you'll need to enable
JavaScript in your browser". On clicking in the Username box and typing
(or pressing down arrow), nothing is displayed.
Once JavaScript is enabled, typing displays characters. Typing the
initial letter of the username in Firefox's Saved Passwords list for the
site does not result in a drop down list of usernames beginning with
that letter as it does for sites that Firefox has multiple usernames for
(not surprising; I only have the one saved username for the OTRS server).
Firefox does username and password completion for all other sites that
it has them for.
Versions: OTRS 3.0.8, Firefox 3.6.17.
Best
Charles
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