Hello :-)
Sorry -- I accidentally sent the earlier mail as HTML so am resending in
plain text.
After using 3.0.7's UPGRADING instructions to upgrade from 3.0.7 to
3.0.8 (fromotrs-3.0.8.tar.gz), the OTRS logon page displayed "the
browser you are using is too old". /var/log/apache2/error.log pointed
to an OTRS permissions problem.
root@system:~# ls -l /opt/otrs/var/
total 44K
drwxrwsr-x 2 otrs www-data 1 May 24 13:54 article
drwxr-xr-x 2 500 users 88 May 24 13:54 cron
drwxr-xr-x 2 500 users 64 May 24 13:54 fonts
drwxr-xr-x 3 500 users 8 May 24 13:54 httpd
drwxrwsr-x 2 otrs www-data 8 Jun 1 15:02 log
-rw-r--r-- 1 500 users 24K Oct 26 2010 logo-otrs.png
drwxr-xr-x 2 root root 16 May 24 13:54 packages
drwxrwsr-x 2 otrs www-data 1 May 24 13:54 sessions
drwxrwsr-x 2 otrs www-data 1 May 24 13:54 spool
drwxrwsr-x 2 otrs www-data 4.0K May 24 13:54 stats
drwxrwsr-x 4 otrs www-data 32 Jun 1 15:04 tmp
The installation procedure used was compared with the 3.0.7 fresh
installation procedure and was identical except for copying the old
Config.pm, GenericAgent.pm and ZZZAuto.pm files.
Here is the exact procedure used (sorry about any line-wrapping):
root@system:~# /etc/init.d/cron stop; /etc/init.d/apache2 stop
root@CW8vDS:~# old_ver=3.0.7; new_ver=3.0.8
root@system:~# dir=/var/opt/otrs/backup/$old_ver; mkdir -p $dir && chown
otrs:otrs $dir \
&& /opt/otrs/scripts/backup.pl -d $dir
root@system:~# mv /opt/otrs /opt/otrs-$old_ver
root@system:~# cd /opt && tar -xzf /root/Repository/otrs-$new_ver.tar.gz \
&& ln -s otrs-$new_ver/ otrs
root@system:/opt# cd /opt \
&& cp -p otrs-$old_ver/Kernel/Config.pm otrs-$new_ver/Kernel/ \
&& cp -p otrs-$old_ver/Kernel/Config/GenericAgent.pm
otrs-$new_ver/Kernel/Config \
&& cp -p otrs-$old_ver/Kernel/Config/Files/ZZZAuto.pm
otrs-$new_ver/Kernel/Config/Files/
root@system:/opt# cd /opt/otrs/ \
&& bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs \
--web-user=www-data --web-group=www-data /opt/otrs
root@system:/opt/otrs# cd /opt/otrs/ \
&& bin/otrs.RebuildConfig.pl \
&& bin/otrs.DeleteCache.pl
root@system:/opt/otrs# /etc/init.d/cron start; /etc/init.d/apache2 start
It would probably be OK to set ownerships/permissions the same as 3.0.7
but would be time-consuming and error prone; better to fix whatever I
did wrong.
P.S. This is on a Debian Squeeze 64-bit system.
Best
Charles
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