Or you could use a Generic Agent (I think). (Probably safest bet). On Sun, Apr 17, 2011 at 2:06 PM, Gerald Young <cryth...@gmail.com> wrote:
> customerID is assigned with the customer in the ticket. Basically, if the > customer doesn't have the CustomerID you wan't, you will need to fix that, > then re-assign the customer to the ticket. > http://forums.otrs.org/viewtopic.php?f=60&t=7531 > > <http://forums.otrs.org/viewtopic.php?f=60&t=7531>I suppose if you want to > do it en masse, you can update the customerId field via SQL UPDATE command, > http://forums.otrs.org/viewtopic.php?f=61&t=5931#p23875 but if you mess > with the database on your own like that, it's up to you not to mess things > up. > > On Sun, Apr 17, 2011 at 12:35 PM, Muhammad El-Sergani > <mserg...@gmail.com>wrote: > >> Hi all, >> >> I have an already running system, and would like to set a specific >> CustomerID to some old tickets. Problem is, I can't go picking and editing >> them one by one, that would take ages. >> So I tried searching, then Bulk-editing them, but couldn't edit the >> cusomterID. >> >> Any thoughts and/or ideas? >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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