Hello Ralph, I have good news for you! There is a special module to achieve what your boss wants: TimeAccounting, you can install it via Package Manager, it is available in the repository http://ftp.otrs.org/. After you install it, log out and in again to see the new toolbar element.
There is still no manual to learn how to use this module, but perhaps this video can help you: http://www.youtube.com/watch?v=nhRPtGBUraQ Please note that in the video, the version for OTRS 2.4 is used, but it can be helpful anyway. Regards, Elva On 3/23/2011 10:32 AM, Ralph Eckhard wrote: > Hi there, > > My boss wants to keep tracked of the time spent per day by specific engineers. > When we do something in a specific call, we use the 'accounted time' feature > to enter the time spent. > When a call is closed, the total accounted time in that ticket is billed to > the costumer. > > However, as said, we want to track the time spent per engineer per day. > Ofcourse, multiple engineers can work on one ticket and a ticket can be > active for multiple days, with spent time on every single day. > Furthermore, I don't know if the accounted time is kept per note in the > ticket, or if the values are just added every time a new note is submitted to > the ticket. > > Can someone say if what I (or at least my boss ;)) wants, is possible? > > Regards, > > Ralph Eckhard > [email protected] > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
