Dear Ryan, this bug has been solved and is in the next beta release!
http://bugs.otrs.org/show_bug.cgi?id=6849 Cheers, Nils On 04.02.2011, at 20:36, Ryan Miguel wrote: > I have the system set to send surveys to our users after a ticket close > however the e-mails they receive show html tags at the beginning of the email > and the end. Like this: > > > > $html/text$<pre> > > … > > [Body of survey] > > http://Survey_link > > [body of survey] > > ….. > > </otrs_publicsurveykey></pre> > > > > BUT If I change some settings related to the survey source/format or > html-email configuration it will either break the survey link or mess-up all > other e-mails sent out by the system to be. > > > > Please help, I am not sure what to do as I have tried searching but haven’t > found much and I am beginning to think that there is a bug with the survey > formatting. > > > > > > Ryan Miguel > > > > > ______________________________________________________________________ > > This email has been scanned by the Rebekah Children's Services Email Security > System. > > **** Confidentiality Notice ***** > > The information contained in this e-mail, and any attachment, is private and > confidential and is the property of Rebekah Children's Services. The > information is intended only for the use of the intended recipient. If you > are not the intended recipient, you are hereby notified that any disclosure, > copying, distribution, or taking of any action in reliance on the contents of > the information is strictly prohibited. If you have received this e-mail in > error, please immediately notify the sender and destroy all copies of the > original message. > > All reasonable precautions have been taken to ensure no viruses are present > in this e-mail. We do not accept responsibility for any loss or damage > arising from the use of this e-mail or attachments. We recommend that you > subject these to your virus checking procedures prior to use. > ______________________________________________________________________ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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