SOLVED
I found the solution
http://www.mail-archive.com/otrs@otrs.org/msg11385.html
thanks
On Fri, Feb 4, 2011 at 7:04 PM, Francesco Pasqualini <fra...@gmail.com>wrote:
> Hi,
> I put the following line in Config.pm
> $Self->{'PostmasterDefaultQueue'} = 'Raw';
>
> But if I open a ticket by mail the ticket is created in the Postmaster
> queue instead of Raw.
> What's the problem?
>
> OTRS 3.0.5
>
> Thanks
>
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