Hi,
I'm having the same issue here, but I thought it worked in one of the last
versions.
OTRS Version is 2.4.5 and iPhone Handler Version is 0.9.6
I've added
$Self->{'iPhone::Frontend::AgentTicketCompose'}->{'StateType'} = ['open',
'closed'];
to Config.pm without success.
I've also noticed that when creating a ticket on the iPhone without choosing a
queue first I'm getting the following error:
Error
The options of the field "Next Ticket State" depend on the values of the
following fields which are currently empty:
To queue
Please provide values for these fields before selecting an option for the field
"Next Ticket State".
Is there a way to specify states for queues? Maybe that Is my problem?
Yours sincerely
p.p. Stephan Lang
System Administrator
Tel.: +49 9180 189-276
Fax.: +49 9180 189-55276
E-Mail: [email protected]
Internet: http://www.bockonline.de
-----Ursprüngliche Nachricht-----
Von: [email protected] [mailto:[email protected]] Im Auftrag von
Michiel Beijen
Gesendet: Sonntag, 23. Januar 2011 09:45
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] iPhone app : can't assign next status when replying
Hi Ionel,
Make sure you have valid options defined under
iPhone::Frontend::AgentTicketCompose###StateType in SysConfig. If you have
renamed your state types, you must modify the default values here.
--
Mike
On Sat, Jan 22, 2011 at 5:19 PM, GARDAIS Ionel
<[email protected]> wrote:
> Hi,
>
> I've setup the SOAP interface and the iPhone module.
> It works great but when replying to a ticket, I can't assign a next status.
> The field is preset with "open" and touching it displays "Warning, There are
> no options available for this field. Please contact your administrator for
> assistance".
>
> Any clues about that ?
>
> Thanks,
> Ionel
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