Hello all,
When I do have a related set of tickets for a customer, that I want to
close with a bulk action I can add 'spent time' to this ticket.
After this I see in the accounting tables that every ticket gets this
time assigned. But this is not what we want. We want to enter the total
time used in the bulk action.
To get this done I created a tiny patch for the AgentTicketBulk.pm file.
This just checks if this is the first ticket in a bulk action and if so
it is accounted. If not, no accounting record is created.
This behaviour is selectable with a configuration option in the
Config.pm, called 'CountOneTime'.
I am not a Perl guru, so it could be that this has to be done in a more
intelligent way. But I would like to propose this as a patch to the new
OTRS version.
Patch is attached.
Comments are welcome.
Cheers,
TonK
--
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--- otrs-3.0.4-org/Kernel/Modules/AgentTicketBulk.pm 2010-11-23
22:56:02.000000000 +0000
+++ otrs-3.0.4/Kernel/Modules/AgentTicketBulk.pm 2011-01-04
08:38:49.000000000 +0000
@@ -158,6 +158,9 @@
}
# process tickets
+ my $FirstTicket = 'Yes';
+ my $CountOneTime = $Self->{ConfigObject}->Get('TicketAccountingCountOne');
+
my @TicketIDSelected;
my $ActionFlag = 0;
TICKET_ID:
@@ -349,13 +352,16 @@
# time units
if ( $GetParam{'TimeUnits'} ) {
- $Self->{TicketObject}->TicketAccountTime(
- TicketID => $TicketID,
- ArticleID => $ArticleID,
- TimeUnit => $GetParam{'TimeUnits'},
- UserID => $Self->{UserID},
- );
+ if ( ($CountOneTime == 0) || ($FirstTicket eq 'Yes') ) {
+ $Self->{TicketObject}->TicketAccountTime(
+ TicketID => $TicketID,
+ ArticleID => $ArticleID,
+ TimeUnit => $GetParam{'TimeUnits'},
+ UserID => $Self->{UserID},
+ );
+ }
}
+ $FirstTicket = 'No';
# merge to
if ( $GetParam{'MergeToSelection'} eq 'OptionMergeTo' &&
$GetParam{'MergeTo'} ) {
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