The CPU load will spike high occasionally, same with the output. There is about 1.4 GB of RAM constantly occupied. The largest process is a Java archiver which I don't believe is related to OTRS. The next are two Apache processes totaling about 220,000K. I wonder if this is due to mod_perl. I understand that mod_perl uses a lot of memory. I did get one DNS timeout when running nslookup. It looks like the server has two IP addresses, so I'm waiting to hear back from its admin about that. I also want to lower the number of worker threads. How do I go about this? And, what is a feasible number? I am new to OTRS.
-----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Thursday, January 06, 2011 10:51 AM To: otrs@otrs.org Subject: Re: [otrs] OTRS slow windows server 2003. * Panzarella, David <david_panzare...@urmc.rochester.edu>: > Sorry that should be the last version of OTRS 2. I'm doing some > research on behalf of someone else, and it looks like they had copied > an older readme. Also I see a lot of errors in the Apache error log > saying: > > [Thu Nov 18 15:54:44 2010] [notice] Child 8956: Child process is > running [Thu Nov 18 15:54:44 2010] [notice] Child 8956: Acquired the start > mutex. > [Thu Nov 18 15:54:44 2010] [notice] Child 8956: Starting 250 worker threads. > [Thu Nov 18 15:54:44 2010] [notice] Child 8956: Starting thread to listen on > port 80. > [Thu Nov 18 17:57:49 2010] [error] [client 172.16.148.40] File does > not exist: C:/OTRS/Apache2/htdocs/favicon.ico > [Fri Nov 19 06:41:52 2010] [error] [client 172.18.196.21] File does > not exist: C:/OTRS/Apache2/htdocs/robots.txt [Fri Nov 19 08:24:17 > 2010] [error] [client 172.18.237.213] Attempt to serve directory: > C:/OTRS/otrs/bin/cgi-bin/ [Fri Nov 19 08:57:15 2010] [error] [client > 10.152.92.167] File does not exist: C:/OTRS/Apache2/htdocs/favicon.ico > [Fri Nov 19 09:10:01 2010] [error] [client 10.152.92.14] File does not > exist: C:/OTRS/Apache2/htdocs/favicon.ico > [Fri Nov 19 09:10:01 2010] [error] [client 10.152.92.14] File does not > exist: C:/OTRS/Apache2/htdocs/favicon.ico > [Fri Nov 19 09:10:04 2010] [error] [client 10.152.92.14] File does not > exist: C:/OTRS/Apache2/htdocs/favicon.ico > [Fri Nov 19 09:23:21 2010] [notice] Parent: child process exited with status > 0 -- Restarting. > [Fri Nov 19 09:23:31 2010] [notice] Apache/2.2.4 (Win32) > mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal > operations This looks like Apache with mod_perl... For a proper analysis one would have to check WHAT exactly is going on. Is CPU load high? Is IO high? Is network latency high? Are DNS queries timing out? Is the SQL Database doing well? Find out what's going on! Look at recent logs. Look at the task manager. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
