Hello there, Here's a small questions about variables and notifications for which I'd love some help from you guys, we're using OTRS 2.4.8 and ITSM 2.1.1
We included <OTRS_UserFirstname> on some notifications but that variable is not being resolved. I changed them for <OTRS_OWNER_UserFirstname> but OTRS never updated my change. Does anyone know what could be causing this behavior? Thanks in advance, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia
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