Hello Darshak Please check the following links:
http://www.iniy.org/?p=20 http://doc.otrs.org/2.2/en/html/x1053.html If you need professional help from OTRS experts, please check http://www.otrs.com/en/partners/find-a-partner/ Cheers, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 29 October 2010 04:34, Darshak <[email protected]> wrote: > Yes please provide me details. i am looking for someone who can help me. > I need someone who can install/train/integrate the system. > > Please let me know. > > Best Regards, > Darshak Modi > +91 [email protected] > > > On 10/29/2010 3:46 PM, Alexander Halle wrote: > > Darshak wrote : > > The whole idea is to create the ticket automatically when customer calls, > there is no Agent ONLY IVR System is there. > > How can it be possible? > > > Hi, > > you could use email with the help of the X-OTRS-Headers and the postmaster > filter or you could use SOAP for example. > > But it all depends on the data the IVR system provides and how you get the > data. If you like I would recommend to post more details. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. > Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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