Dear all, I am facing a problem to define mail escalation priority level.
Suppose on *Low priority3* *PR3* (Between 1hr to 8hr) the mail should automatically deliver to [email protected], If time exceed 8hr then mail automatically send to [email protected], If time exceed 16hr then mail automatically send to [email protected]. On *Medium priority2* *PR2* (Between 1hr to 4hr) the mail should automatically deliver to [email protected], If time exceed 4hr then mail automatically send to [email protected], If time exceed 8hr then mail automatically send to [email protected]. On *High priority1* *PR1* (Between 1hr to 2hr) the mail should automatically deliver to [email protected], If time exceed 2hr then mail automatically send to [email protected], If time exceed 4hr then mail automatically send to [email protected]. Regards, Yatin Bhardwaj.
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