Has there been a response to this? This sounds exactly like what I need. We have users that tell us what their (multiple) e-mail addresses are and we need to assign those to their single login ID which is against our LDAP authentication system.
I see this listed as a possible solution that was posted by "Torsten Thau" previously: (1) create additional table columns (e.g. via SQL-Box in Admin area): ALTER TABLE customer_user ADD COLUMN email_ext00 varchar(300); ALTER TABLE customer_user ADD COLUMN email_ext01 varchar(300); (2) add new columns to customer backend configuration in Config.pm: (2a) Edit the customer backend definition related to the data source for table "customer_data". Just add following rows to the Map-array (e.g. directly below the definition for the default email-field): [ 'UserEmail0', 'Further Email', 'email_ext00', 1, 0, 'var', '', 0 ], [ 'UserEmail1', 'Further Email', 'email_ext01', 1, 0, 'var', '', 0 ], (2b) add new table columns as postmaster-search columns CustomerUserPostMasterSearchFields => ['email', 'email_ext00', 'email_ext01'], (3) If applicable, extend customeruser-import-export mappings in the ImportExport backend. On Thu, Jul 1, 2010 at 5:38 AM, Nuno Miguel da Cruz Neves <[email protected]> wrote: > Thanks for the reply, as I could only come back here now. > > As for your suggestion, the problem is which field I map to customerID. > > I'll try to give a scenario: > > My username (sAMAccountName) is nneves > > So, my email address is [email protected] > > But I also have as aliases [email protected] and [email protected] > > What I would like to do in OTRS is that an email coming from any of these > addresses would be mapped to my OTRS username. > > Can I map several email fields to one users (and then mapping them to the > proxyAddresses field of Active Directory)? > > Thank you, > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Michiel Beijen > Sent: terça-feira, 1 de Junho de 2010 08:02 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Customer with multiple email addresses > > Hi Nuno, > > If you have the alias stored in your Active Directory, which I'm sure > you will, then you can just map this to the Customer ID field and > you'd be good! > > ((enjoy)) > > Michiel Beijen > R&D > > Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] > > OTRS AG > Norsk-Data-Str. 1 > 61352 Bad Homburg > GERMANY > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com > > Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, > VAT ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann > > GET OTRS::ITSM 2.0 NOW - including the brand new change management > module! It´s the only ITIL® V3 compatible open-source IT Service > Management solution certified by PinkVERIFY worldwide! - > http://bit.ly/dv4CJF > > > > > On Mon, May 31, 2010 at 5:08 PM, Nuno Miguel da Cruz Neves > <[email protected]> wrote: >> Hello. >> >> >> >> I am setting up OTRS against an Active Directory backend for customers. >> >> >> >> The thing is, my AD username is my CustomerID, but, when sending emails, my >> email address is an alias. Is there a way I can specify multiple CustomerID >> for the same user? >> >> >> >> I’ll try to write an example: >> >> >> >> My AD username is nneves . So, my email address is [email protected] >> >> >> >> But I use an alias [email protected] >> >> >> >> Is there a way I can say that if I receive an email with a request from >> [email protected], it should stay in [email protected] queue, so that >> when I login as a customer, I can see all my requests? >> >> >> >> Thank you, >> >> >> >> Nuno Miguel Neves >> >> Partner >> >> PKF Sistemas de Informação, S.A. >> >> Edificio Atrium Saldanha l Praça Duque de Saldanha, nº1 4º Piso H l 1050-094 >> Lisboa l Portugal >> >> Tel: +351 213 182 720 l Fax: +351 213 146 114 l Tlm: + 351 964 803 152 >> >> email: [email protected] l http://www.pkf.pt >> >> >> >> >> >> A PKF – Sistemas de Informação,SA é membro da PKF International Limited, uma >> associação de sociedades membro legalmente independentes, a qual não aceita >> quaisquer responsabilidades pelos actos ou omissões de qualquer sociedade ou >> sociedades membro. 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