Hello,
Our implementation of OTRS is largely web-only, and does not send out
email alerts for the most part. This works very well for us, but a side
effect is that it can be difficult for an agent to know that a ticket
has been updated by a customer, as it is not evident in the StatusView
(the most commonly used view in our environment).
I am curious to know if there is a way to, say, change the background
colour of a ticket's row in StatusView if it has been updated by a
Customer, and _hasn't_ been subsequantly updated by an Agent (whereupon
the colour would ostensibly return to normal).
I realise that there probably isn't an easy solution, but i thought i'd
ask the question anyways, just in case somebody has already done
something like this.
Thank you, and have a good day.
--
Daniel Maher <dma PLUS otrs AT witbe DOT net>
"The Internet is completely over." -- Prince
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