Hi, Unfortunately this can’t be searched by OTRS directly.
You could write a simple SOAP script for that, which you could then execute by Cron or the GenericAgent. The SOAP script can also assign a new user if wanted. The logic is then up to you or actually up to the script writer ;-) On 04.10.2010, at 23:02, Hugh Kelley wrote: > That's an interesting idea. Unfortunately, I'm not sure the postmaster > can determine programatically who the owner should be. > > Is there any way to edit the "before closing" validation so that I > could check there > > (owner ID != 1)? > > Hugh > > On 10/2/10, Nils Leideck - ITSM <[email protected]> wrote: >> Hi, >> >> You could use the GenericAgent to change the owner. >> >> On 02.10.2010, at 02:19, Hugh Kelley wrote: >> >>> We have a relatively "open" permission model for our tickets. Most agents >>> can add notes or replies without owning the ticket. As a result, some >>> tickets go all the way to resolution without having the ID changed. >>> >>> This means that some get closed with the root user (#1) as the owner. Is >>> there a way to force this ID to be changed to a "valid" user within the >>> UI? >> >> Freundliche Grüße / Kind regards >> >> Nils Leideck >> >> -- >> Nils Leideck >> Senior Consultant >> >> [email protected] >> [email protected] >> >> http://webint.cryptonode.de / a Fractal project >> >> >> >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
