imwhat ? :D did you enabled in agent properties "New ticket notification :" ? does Agent has selected in their properties queues of interest ?
On Thu, Aug 26, 2010 at 3:09 PM, Joseph Thomas <[email protected]> wrote: > Dear team, > > i have certain things to do in OTRS, please help me > ............ > > If the administrator or agent is not logged in and a customer is send a > queue, they must get an update through an e-mail which we set.....How can it > be possible? > > Please give me that certain steps that i want to do in OTRS..immediatly... > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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