When I lock a ticket and move it to an other queue, the ticket is
unlocked. In earlier versions of OTRS the ticket stayed locked.
How can I prevent unlocking a ticket when moving it?
I think the reason is this statement in ZZZAAuto.pm
$Self->{'Ticket::EventModulePost'}->{'99-ForceUnlockOnMove'} = {
'Event' => 'TicketQueueUpdate',
'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
};
I tried already to disable it in Config.pm but it didn't work:
$Self->{'Ticket::EventModulePost'}->{'99-ForceUnlockOnMove'} = {};
$Self->{'Ticket::EventModulePost'}->{'99-ForceUnlockOnMove'} = undef;
$Self->{'Ticket::EventModulePost'}->{'99-ForceUnlockOnMove'} =
We are using OTRS 2.4.7,
Patrick
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