Hi, This seems to be related with the following bug: http://bugs.otrs.org/show_bug.cgi?id=5507 See your translation file at /opt/otrs/Kernel/Language/ to make sure
Leonardo Certuche www.itconsultores.com.co On 1 July 2010 03:12, Sebastien Bory <[email protected]> wrote: > Dear list > > I see the state machine but i have a little mismatch > > In the general catalogue *ITSM::ChangeManagement::WorkOrder::State* I have > this: > > Accepted > > Canceled > > Closed > > Created > > In Progress > > Ready > > And in the state Machine I can’t have the state closed > > When I want to add a new State transition I just have this: created, > accepted, ready, in progress fermé, canceled and Start > > I think I do change the Closed state by “fermé” but I don’t remember where > > Can you help me > > > > Best regards > > S. bory > > > > > > *De :* [email protected] [mailto:[email protected]] *De la part de > * Anton Gubar'kov > *Envoyé :* mercredi 30 juin 2010 21:20 > *À :* OTRS::ITSM User questions and discussions > *Objet :* Re: [itsm] change management > > > > Please see the docs on state machine. The list of avialble states is > limited by states currently permitted according to the state machine. > > 2010/6/30 Sebastien Bory <[email protected]> > > Dear lists, > > I try to work with change management and Work orders, i understand to > change the status off Change is due by condition and work Order, > > But when I create a WO, the CAB or the WO agent open it (click on Report) > and they just have 3 state (Accepted, Ready Or Cancel) why I can’t see the > other state (in progress, fermé, …..)? > > > > Thank > > * * > > *Sébastien Bory* > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
