Hi, On 02.06.2010, at 13:24, Mike Lu 陆颖 (6186) wrote:
> I add a new Service and a SLA in the OTRS. But I cannot see “my-new-added” > service from the dropdown menu “service” > When I create a new ticket. How to configure it after I add a new service? Admin, then open Customer User <-> Service and add your Services here per Customer or activate it as default Service (left second box) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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