Hi,
In the agent dashboard Is there a way to show tickets with an unlocked
status?
In the AgentDashboardTicketGeneric.dtl file in C:\Program
Files\OTRS\OTRS\Kernel\Output\HTML\Standard I found this part that shows
Locked Tickets:
<!-- dtl:block:ContentLargeTicketGenericFilter -->
<tr>
<td class="small" width="70%">
<a href="#" onclick="AJAXContentUpdate('$QData{"Name"}',
'$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Element&Name=$QData{"Name"}
&Filter=Locked'); return false;"
style="$QData{"Locked::Style"}">$Text{"Locked Tickets"}
($QData{"Locked"})</a>
<tr>
So, how can I edit this file in order to show unlocked tickets too?
Thanks you very much
Alessandro
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