Hi All , Getting this error when user is trying to access the "Ticket View" link in otrs :
ERROR: OTRS-CGI-20 Perl: 5.8.8 OS: linux Time: Tue May 4 16:03:49 2010 Message: No Config option found for 508018! Traceback (25169): Module: Kernel::Output::HTML::LayoutTicket::TicketListShow (v1.48) Line: 928 Module: Kernel::Modules::AgentTicketQueue::Run (v1.66) Line: 193 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Using OTRS 2.4.2 , with AD integration , MySQL , charset utf8 Tried searching the otrs archives but not getting any desired results , any help will be appreciated.
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