Hi Jeremy, Did you find a solution for this issue? We would like to have something like this as well.
bests Arthur On Wed, Mar 31, 2010 at 6:35 AM, Jeremy Revitch <[email protected]> wrote: > We have a number of customized responses available to agents in “Compose > Answer (email):”. We would like to be able to set the next state of a ticket > based on the response that the agent uses. > > > > I don’t see any simple way of achieving this but hope that someone out > there is smarter than me… > > > > * * > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- cheers, arthur
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