Hello,
see the docs
http://doc.otrs.org/2.4/en/html/x14446.html#Ticket:Frontend::Agent::Ticket::ViewQueue
BTW, read-only agent can't do anything with the ticket assigned to him
exept maybe allowed move-into another queue. What's the point?
Anton.
12.04.2010 14:43, Mohd Fariz Bin Hashim пишет:
Hi all,
Need some help. My problem is that i cant see read-only user/agent when i want
to give ownership/responsible to them. I don't want to use
ChangeOwnerToEveryone = yes because this will list out all agent in all
group.Is there a way that i can see read-only user/agent and change ownership
to them?
Thanks.
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