There is a type mistake.it should be: The?problem?is?when?i?use?the?customer?web?interface?or?email?to?createa?new?ticket,i?can't?select?the?ticket?id.The?new?ticket?id??always?bethe?customer?primary?id?cusA. And?the?Customer?B?could not?see?it.
在2010-03-06?10:22:19，Jason?<[email protected]>?写道： >hi?all: > I?want?some?of?my?customers?in?one?class,so?they?can?view?the?tickets >from?others. > I?use?the?MultiCustomerIDs.For?example: > >Customer?A >Primary?id:?cusA >Sec?id:??web >-------- >Customer?B >Primary?id:cusB >Sec?id:?web > > The?problem?is?when?i?use?the?customer?web?interface?or?email?to?creat >a?new?ticket,i?can't?select?the?ticket?id.The?new?ticket?id??always?be >the?customer?primary?id?cusA.And?the?Customer?B?could?see?it. > > There?are?many?customers?in?one?class,so?it's?difficult?to?set?up?like >below: > > >Customer?A >Primary?id:?cusA >Sec?id:??cusB >-------- >Customer?B >Primary?id:cusB >Sec?id:?cusA > > > How?to?achieve?this?requirement > > >--------------------------------------------------------------------- >OTRS?mailing?list:?otrs?-?Webpage:?http://otrs.org/ >Archive:?http://lists.otrs.org/pipermail/otrs >To?unsubscribe:?http://lists.otrs.org/cgi-bin/listinfo/otrs > >NEW!?ENTERPRISE?SUBSCRIPTION?-?Get?more?information?NOW! >http://www.otrs.com/en/support/enterprise-subscription/
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